Support
Email us and we will get back to you. There is no queue to wait in.
Include your order number if you have one — it is on your order page and in the confirmation email we sent you. It lets us find your order without asking you for more details first.
Your eSIM has not arrived. Provisioning usually takes a few seconds. Check your orders — the order page shows exactly where it has got to, and updates on its own.
You cannot install your eSIM. Your eSIM page has a QR code and manual details. An eSIM can usually only be installed once, so if it is already on a device it cannot be moved to another.
You were charged but got no eSIM. If we could not issue it, we refund you automatically and email you to say so. The order page shows the refund once it has been issued.